At Community Ninja, we are committed to protecting your privacy and fostering authentic connections within online communities. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, and tools (collectively, the “Service”). It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).

1. Data We Collect

We collect only the following personal data when you use the Service:

• Name: To identify you in connection with your account.
• Email Address: To communicate with you regarding the Service, account updates, or support requests.

We do not collect any additional personal data unless you voluntarily provide it (e.g., in communications with us).

2. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage your access to the Service, such as creating and maintaining your account.
• To respond to your inquiries, provide customer support, or send Service-related updates.
• To comply with legal obligations, such as responding to data protection requests or maintaining records.

Legal Basis for Processing (GDPR)

For EEA users, we process your data based on:

• Performance of a Contract: To provide the Service as agreed in our Terms of Use.
• Legitimate Interests: To offer customer support and improve the Service, provided this does not override your rights.
• Legal Obligations: To comply with applicable laws, including GDPR.

3. Data Sharing

We do not share your personal data with third parties, except:

• With service providers (e.g., hosting or email providers) necessary to operate the Service, under strict confidentiality agreements.
• To comply with legal obligations, such as responding to lawful requests from authorities.

If data is transferred outside the EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data in accordance with GDPR.

4. Data Storage and Security

We store your personal data securely using industry-standard measures to prevent unauthorized access, loss, or disclosure. Your data is retained only for as long as necessary to provide the Service or meet legal requirements, after which it is securely deleted.

5. Your Data Protection Rights

Depending on your location, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Portability: Receive your data in a structured, commonly used, and machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: If processing is based on consent (though we primarily rely on contract performance), you may withdraw it at any time.

For EEA users under GDPR, you may exercise these rights by contacting us at [email protected]. We will respond within one month, unless the request is complex or voluminous. You may also lodge a complaint with your local data protection authority if you believe we have not addressed your concerns.

6. Cookies and Tracking

We do not use cookies or tracking technologies to collect personal data. If this changes, we will update this Privacy Policy and, where required, seek your consent.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date or, for significant changes affecting your rights, by email. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

• Email: [email protected]
• Social Media: @communityninjai
• Website: communityninja.ai