At Community Ninja, we are committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy explains, in detail, how we collect, use, store, share, and protect your information when you use our website, Chrome extension, and AI-powered automation tools (collectively, the “Service”). It also outlines your rights under applicable data protection laws.
What is this Privacy Policy and what does it cover?
This Privacy Policy applies to our website at https://www.communityninja.ai, the Community Ninja Chrome Extension, our AI automation features that interact with third-party platforms (such as social media sites), and any communication or interaction you have with us (collectively, the “Services”). It covers all data collection, usage, storage, and sharing practices. If you follow links to external platforms, their respective policies apply.
1. Data Collection
We collect information directly from you, automatically through your device, and through your use of our automation features. You agree that the information you provide is accurate. Below are the categories, examples, methods, purposes of collection, and legal bases.
Information You Provide To Us Directly
| Category | Examples | Means & Purposes of Collection | Legal Basis |
|---|---|---|---|
| Account Information | Name, email address, profile photo, login identifiers. | Collected when you create an account. Used to create, manage, and authenticate your Community Ninja account. | Performance of contract. |
| Communication Information | Email address, message content, attachments, support details. | Collected when you contact us. Used to respond to inquiries, customer support, troubleshooting, and essential updates. | Consent; legitimate interests (support & communication). |
| Login & Session Information | Origin URL, usernames (only when required for automation), session cookies, local storage keys, automation tokens. | Collected through the extension when you enable automation features. Used to authenticate your actions and perform automations on platforms you explicitly authorize. | Performance of contract; explicit consent for automation. |
| Automation Data | Community interactions, automated comments or messages, engagement history, posts analyzed by AI. | Generated when using AI tools. Used to perform the automations you select, analyze communities, personalize recommendations, and improve automation accuracy. | Performance of contract; legitimate interests (service improvement). |
Information We Collect Automatically
| Category | Examples | Means & Purposes of Collection | Legal Basis |
|---|---|---|---|
| Device & Technical Information | Browser type, device type, OS version, IP address, extension version. | Collected automatically through your device to maintain security, detect issues, and enhance performance. | Legitimate interests (security & performance). |
| Usage Information | Pages visited, features used, automation frequency, performance logs. | Used to improve reliability, understand feature usage, optimize performance, and refine automation workflows. | Legitimate interests (service improvement). |
| Cookies & Local Storage | Session cookies, authentication tokens, automation-related storage values. | Used to authenticate sessions, maintain login functionality, and securely power automation operations you authorize. Cookies are not used for advertising or tracking across sites. | Consent; performance of contract. |
2. Data Handling
We process personal data to:
- Provide, manage, and authenticate your account
- Enable AI-powered community discovery, analysis, and engagement
- Perform automation actions on third-party platforms at your direction
- Process and analyze content for automation accuracy
- Respond to customer inquiries and provide support
- Improve performance, reliability, and security across the Services
- Comply with legal obligations and regulatory requirements
3. Data Sharing
We do not sell your personal data. We only share information when necessary to operate or improve the Services. The categories of third parties we may share information with include:
- Cloud hosting providers (servers powering automation and account infrastructure)
- Authentication providers (for managing secure logins, if applicable)
- Analytics services (for usage insights, performance monitoring, and error tracking)
- Communication tools (email delivery, support messaging platforms)
- Security and fraud-prevention vendors
- Professional advisors (legal, financial, compliance)
- Government or law enforcement when required by law or valid request
- Successors or acquiring entities during mergers, acquisitions, or corporate restructuring
All shared data is protected through contractual obligations requiring confidentiality, limited use, and compliance with data protection laws.
4. Data Storage and Security
We store your data using industry-standard protections including encryption, access controls, and secure infrastructure providers. We retain personal data only for as long as needed to deliver the Services or comply with legal requirements. When no longer required, data is securely deleted or anonymized.
5. Your Rights
You may request to:
- Access personal data we hold about you
- Correct or update inaccurate information
- Delete your personal data
- Restrict or limit processing in certain circumstances
- Export or transfer your data to another service
- Withdraw consent at any time
- Object to processing based on legitimate interests
EEA users can contact: [email protected] to exercise these rights. Regional privacy laws may grant additional protections depending on where you reside.
6. Cookies and Tracking
We only use cookies and local storage necessary for login functionality, session management, and performing automation tasks you initiate. We do not use advertising cookies, third-party marketing cookies, or cross-site behavioral tracking technologies. Any future changes will be reflected in an updated policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services or legal requirements. Any material changes will be communicated via our website or by email. Continued use of the Services indicates acceptance of the updated policy.
8. Contact Us
- Email: [email protected]
- Website: https://www.communityninja.ai